Director of Strategic Accounts (Pharma & Biotech)

  I’m looking for a Director of (Pharma and Biotech) Strategic Accounts. 

Location: Remote – USA or Canada
Compensation: $180,000–$220,000 + Bonus TBC
Type: Full-time | Director-level | Client-Facing

 🔍 The Opportunity

We’re been retained by our software client to find a Key Account Director to lead one (or more) of our client’s most strategically important client relationships. A global life sciences organization operating across multiple divisions and over a dozen active sites. 

This is not a sales role — it’s a strategic partnership position.

You’ll be embedded in the heart of a complex, high-impact client relationship, acting as the strategic bridge between our client and their customer — shaping digital maturity, driving shared value, and becoming a trusted advisor to senior stakeholders at the heart of a long-term partnership.

If you’re experienced in managing high-stakes customer relationships, navigating enterprise decision-making, providing future-looking thought leadership, and aligning internal teams to deliver value — this is your seat at the table.

 🧭 What You’ll Own

Client Leadership & Strategic Advisory

• Own the relationship with a top global life sciences client
  
• Build and maintain trust with executive and senior operational stakeholders
• Develop a deep understanding of the client’s structure, objectives, and roadmaps
• Create and promote a culture with the customer’s key stakeholders for software products and professional services.

• Create and execute account plans focused on empowering the customer to obtain a high level of utilization and strong return on their product investments.
• Identify new opportunities  to support client initiatives.
• Proactively develop and implement programs that align with client’s global and local priorities, ensuring balanced, high-quality delivery that satisfies the needs of all stakeholders.
• Track and report on revenue, satisfaction, and account health metrics.

• Work cross-functionally with Product, Sales, Delivery, and Customer Success
• Advocate internally for the client — ensuring quality, alignment, and follow-through
• Drive internal accountability for meeting commitments and SLAs

• Risk governance & Strategic Escalation – maintain visibility across all customer communications, stepping in to triage major risks or critical escalations when strategic input is required, while ensuring day-to-day issue management flows through standard organizational channels.
• Use diplomacy and structure to manage cross-functional conflicts both within the customer’s organization, and internally.
• Maintain calm under pressure while protecting the client relationship
   

✅ What We’re Looking For

Must-Haves

• 8+ years managing complex, enterprise client relationships
• Strong experience in FDA regulated Life Sciences, Biotech, and Pharma Manufacturing
• Familiarity with digital manufacturing platforms (MES, ERP, LIMS, QMS, or similar), integrations, and infrastructure architectures
• Executive presence and gravitas to manage senior stakeholder conversations
• Ability to synthesize complexity into clear, actionable strategy
  
  

Bonus Points

• Previous experience working in or alongside MES vendors, integrators, or solution providers
• Background in digital transformation or technical program management
• Exposure to adjacent industries (e.g. chemicals, food & bev, CPG) if life sciences mindset is strong
• A recognized industry contributor via social media, conference presentations, industry webinars, etc.
  

🌎 Location & Travel

• This is a fully remote position
• Candidates must be based in the United States or Canada
• Occasional domestic travel may be required for client visits or industry events (a few times per year)
  

💡 Why This Role Matters

• This is a mission-critical hire. You’ll step into a relationship that represents a significant share of our business — and an even greater share of our future growth potential.
• The role offers autonomy, visibility, and a real seat at the table — both internally and within the client’s organization.
• It’s ideal for someone who wants to orchestrate impact, not chase quotas.

🚀 Ready to Explore Further?

Watch his video for more insight and information about the opportunity.