MES Consultant – Team Lead
MITREC
Our client is seeking a
MES Consultant – Team Lead
with a focus on the North American continent, based in the Greater Chicago Area. The Team Lead MES Consultant is responsible for our Consulting and Support teams. As our multi-focus expert you will be responsible for the business performance by acting as liaisons between customers and our teams.
MES Consultant – Team Lead
with a focus on the North American continent, based in the Greater Chicago Area. The Team Lead MES Consultant is responsible for our Consulting and Support teams. As our multi-focus expert you will be responsible for the business performance by acting as liaisons between customers and our teams.
The role will be responsible for the activities described below:
Responsibilities – What you will do:
•
Manage the Consultant and Support teams as a mentor and a leader
• Collaborate with prospects, customers and the internal consulting service team
• Establish and maintain environment and culture that promotes internal and external Service Excellence
• Track and monitor KPIs for both teams and present metrics and plans to leadership on a regular basis
• Ensure the daily management and scheduling of resources in an optimal and efficient way
• Serve as an escalation point and be accountable for coordinating internal collaboration to resolve critical issues acting as an advocate for the customer
• Identify and remove bottlenecks that impede the progress of the consulting and support teams
• Maintain and enhance the existing processes and workflows
• Provide constructive feedback and conduct performance reviews
• Become an expert in their software solutions
• Provide Pre Sales support for meetings, demos, RFP responses to the Sales during the sales process as requested
• Ensure compliance with policies and regulations
Qualifications – What you will bring:
• BA/BS or equivalent experience
• Relevant 5+ years experience in manufacturing or manufacturing software
• Motivated self-starter with strong organizational skills
• Be successful at simultaneously executing operational tasks while driving strategic initiatives; have an innate desire to drive change in the pursuit of excellence
• Be comfortable and effective in a fast-paced environment; you can manage multiple tasks simultaneously in a hands-on manner, adjusting to issues as they arise
• ‘Connect-the-dots’ quickly to assess a situation and know how to bring in the right resources at the right time; you are a holistic and creative problem solver
• Be a hands-on leader when needed
• Positive, creative and enthusiastic, you think quickly on your feet and adapt easily to change
• Strong organizational skills and ability to handle multiple activities in a dynamic and changing environment
• Relevant 5+ years experience in manufacturing or manufacturing software
• Motivated self-starter with strong organizational skills
• Be successful at simultaneously executing operational tasks while driving strategic initiatives; have an innate desire to drive change in the pursuit of excellence
• Be comfortable and effective in a fast-paced environment; you can manage multiple tasks simultaneously in a hands-on manner, adjusting to issues as they arise
• ‘Connect-the-dots’ quickly to assess a situation and know how to bring in the right resources at the right time; you are a holistic and creative problem solver
• Be a hands-on leader when needed
• Positive, creative and enthusiastic, you think quickly on your feet and adapt easily to change
• Strong organizational skills and ability to handle multiple activities in a dynamic and changing environment
• Strong sense of ambition, self-motivation and self-discipline
• Great leaders are masters of communication
• Professionalism in personality, appearance, and work product
• US Citizen or Green card holder
• Nice to have: second language like Spanish, German, French or Portuguese
• Great leaders are masters of communication
• Professionalism in personality, appearance, and work product
• US Citizen or Green card holder
• Nice to have: second language like Spanish, German, French or Portuguese
Benefits of being part of the Team
• Our client is an owner-managed, independent and growth-oriented company
• Flat hierarchies and short decision paths
• A passionate, hard-working, yet fun-loving and competitive team to work with
• Monthly bonus payments
• Hybrid office environment with flexible work hours (2 days at the office, 3 days remote)
• Paid Vacation, Holidays and Sick days
• Flexible Time (accrued paid time off)
• Parental Leave
• 401(k) plan with company match
• Medical, Dental, Vision plans
• Life Insurance – Company paid
• Short Term Disability – Company paid
• Voluntary Ancillary Programs: Long Term Disability, Life/AD&D options, Identity Theft
Insurance, Legal Insurance
• Employee Assistance Program (EAP)
• Flat hierarchies and short decision paths
• A passionate, hard-working, yet fun-loving and competitive team to work with
• Monthly bonus payments
• Hybrid office environment with flexible work hours (2 days at the office, 3 days remote)
• Paid Vacation, Holidays and Sick days
• Flexible Time (accrued paid time off)
• Parental Leave
• 401(k) plan with company match
• Medical, Dental, Vision plans
• Life Insurance – Company paid
• Short Term Disability – Company paid
• Voluntary Ancillary Programs: Long Term Disability, Life/AD&D options, Identity Theft
Insurance, Legal Insurance
• Employee Assistance Program (EAP)
